đź’Ą Boom! Gusher announces our new Champion Affiliate program
Future of FinTech | Alternative Capital & Private Lending  Read more...
Equity Allocation: 0.15%
Reporting To: CEO
Department: Experience & Innovation

Mission

Design and unify end-to-end experiences for customers, investors, and employees, ensuring seamless interactions across all touch points (digital platforms, lending processes, partner ecosystems). Drive loyalty, retention, and brand advocacy to fuel a $1B+ valuation.

Key Responsibilities

Customer & Investor Experience (CX/IX):
Map and optimize user journeys for borrowers (SMEs, real estate developers) and investors (LPs, family offices).
Embed AI-driven personalization into platforms (e.g., tailored loan offers, investor dashboards).
Resolve pain points in loan onboarding, portfolio tracking, and secondary market liquidity.

Employee Experience (EX):
Partner with CPO to build a culture of empathy, innovation, and cross-department collaboration.
Design tools/resources to empower teams (e.g., UX training for underwriters, investor-facing scripts for BD).

Experience Metrics & Analytics:
Define KPIs: Net Promoter Score (NPS), Customer Effort Score (CES), Employee Engagement Index.
Use BI tools to identify friction points (e.g., high drop-off rates in loan applications).

Ethical Experience Design:
Ensure transparency in AI-driven decisions (e.g., explainable underwriting algorithms).
Champion accessibility (ADA compliance, multilingual interfaces for underserved markets).

Innovation Labs:

Launch rapid prototyping for new features (e.g., gamified investor education, AR property tours).
Pilot blockchain-based identity verification to reduce onboarding friction.
Goals
The following goals must be reached to get awarded with 0.15% equity of Community Backers, Inc when launched.
Skills:
  • Real Estate
  • Education
  • Platforms
  • Design
  • Prototyping
  • Experience
  • UX | UI Design
  • CXO
  • User Research | Wireframing | Journey mapping | Information Architecture | Sketching and Storyboarding | Prototyping | Usability testing | Mobile Interface Design | Interface Design |
  • | Figma | Adobe | Photoshop | Illustrator | WordPress | Framer | HTML | CSS | Python | Java | MATLAB | Rapid prototyping | AutoCAD | Inventor | Fusion 360 | Solid Works | 3-D printing |
  • 0.15% equity for this role
  • Closed to fill this role